filters
state:
Show
city:
Show
product:
Show
I had this insurance through my heating company for 5 years though they changed the name 3 times it that time. I had a power surge and needed a part replaced....they told me my furnace was too old to replace the part and would have to spend 8000 plus dollars to have a...
Read more
PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. We always want to provide our customers with service that meets or exceeds their expectations, so we're sorry to hear about your parents' experience. We would li...

1.0
I didn't like
  • Failed to honor contract and they outright lied about the reason
#1280377
So my A/C kept blowing the internal fuse. My brother replaced the thermostat, that wasn't the problem I had him take it back off since I have a gas.line running to it, if it's electrical I didn't want a spark happening around a gas line. I called Pivotal and told them...
Read more
PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Hi Tammy. It is my understanding that we have made several attempts to reach out to you. Should you still need our assistance, please call us at 888-801-5057, and a representa...

Anonymous
Anonymous

The account is under husband's name. Billy Minter. My # is (908) 514-0958

1.3
#1277823
I paid for water heater coverage, but it doesn’t actually cover the water heater. If a screw falls off or the paint falls off maybe that is covered, but if it fails, you’re on the hook to buy a new water heater. What a scam.
Read more
PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. Thank you for reaching out to us. We hold ourselves accountable to our customers first and foremost and are sorry to hear about your water heater situation. Coul...

1.6
#1252547
contact attorney general for this company sending out unlicensed people to do plumbing totally illegal and they know it the guy rod t****** is a piece of lying work,, pretends to know plumbing and doesn't know the difference between two pieces of pipe should be...
Read more
PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. Thank you for reaching out to us.We hold ourselves accountable to our customers first and foremost and are sorry to hear about your plumbing situation.Could you ...

1.0
I didn't like
  • Unlicensed plumbing
#1222459
I have paid Columbia Home Solutions around $900 over the past 5 years for a repair warranty on my furnace. I never called them for a repair until this past Sunday morning in February to tell them that my furnace was leaking and that I needed a repairman. I continued to...
Read more
Anonymous
Snssmn

PS Potential customers might like to read an article about a lawsuit alleging fraud against another of Pivotal/Columbia Home Solutions’ companies called Nicor, also located in...

PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning, Sue. Thank you for reaching out to us.We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation.I have located...

#1197692
I called Nicor Home Solutions because I have a broken pipe that was on the outside of my house going to a catch basin. The water in the pipe did not make it to the catch basin it was going under my foundation. I bought the plan that (I thought) by reading the flyer...
Read more
PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. I will pass your message along to our account specialists. Should you need assistance in the meantime, please call us at 855-890-2163 .Thank you.

Anonymous
Anonymous

My problem with pivtol has not been resloved. They offered to pay me $134 which is monthly payments or something like that ,when I had to spend $1600 to patch it up so the wat...

I have several 'bellies' in my line. Local plumbing company was in contact with Pivatol and someone came out and put little flags in my yard to mark the 'lines'. I assumed they were going to do work soon. A month went by and no work started. I called a local plumbing...
Read more
PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning, Jeff. An account specialist has attempted to reach out to you several times. If you still need assistance, please call us back at 855-890-2163. Thank you.

PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good afternoon. Thank you for reaching out to us. We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation. Could you pleas...

1.0
I didn't like
  • Shoddy customer service
#1176211
I had a service agreement with my local gas company until they no longer serviced equipment and sold that service to Pivotal Home Solutions. The technicians were fine however their annual charge covered less than approximately 10% of the replacement cost of the...
Read more
Anonymous
RICHARD DE BELLIS

I AM VCALLING THEM TODAY FOR A COPY OF THE CONTRACT. I USED THEM IN CT. AN THEY REPLACED A FAN ON MY FURNICE . NO PROBLEM AN NO CHARGE. THE ARE A LITTLE PRICY BUT YOU GET WHAT...

PivotalHomeSolutions
PivotalHomeSolutions

Good morning. Thank you for reaching out to us. We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation. Could you please ...

#1146583
I have the top tier policy for my outside sewer/water/gas/electric lines. When I purchased the policy (which is endorsed by my energy supplier, Eversource), the rep assured me that as long as nothing is broken due to negligence, and as long as I don't try to replace...
Read more
PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good evening. Thank you for reaching out to us. We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation. Could you please ...

#1133159
I have an older, sears furnace, that only requires the thurmo pile, and gas control. 3 years ago, the gas control was replaced, and thurmo pile, later on I had a full clean up of the furnace. Its such a good furnace that when I asked should I upgrade, I was told its...
Read more
PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 855-890-2...

#1102022