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Pivotal Home Solutions - no heat

Why are you not answering the phone. i have been on hold for more than 10 minutes
#1401700
11541545 is my cancellation #. After 2 years of payment they gave me every excuse to avoid paying my claim. Their refusal put my family life in danger. Pivotal Home solution is a huge SCAM, Save your money.Their agents are good for 2 things, selling you the product and...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. Unfortunately, we cannot help you without any contact information. Please reach back out to us if you have any questions or concerns. Thank you.

PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. We are sorry to hear that your experience with us did not meet your expectations. Could you please email us with your contact information so our account speciali...

#1388316
I paid for over a year for the heating repair & maintenance plan ($29.90mo), then my boiler didn't work. Pivotal sent out a contractor (Martel HVAC) here in MA that looked at the boiler and told me that it required a new gas valve & assembly. After dealing with the...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good afternoon. We are sorry your experience did not meet your expectations. Could you please email us at emailsphs@gmail.com with your contact information so we can be in tou...

#1384867
I have been trying to call the company for 2 weeks and they never pick up. I'm done dealing with this company.
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. We are sorry to hear we did not meet your expectations. Could you please send an email to emailsphs@gmail.com with your contact information so we can pass your m...

1.0
#1383694
I have Trane air conditioner heat pump unit located outside house. Had leak in AC coil so I reported it to Home Solutions and they informed me AC was not covered that I had paid for heat only. They are the same unit !!!! Very disappointed in what I thought was a good...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. Unfortunately, we cannot help you without any contact information. Please reach back out to us if you have any questions or concerns. Thank you.

PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

We appreciate your feedback about our services. While our plans offer a great many valuable and money-saving benefits, they do contain some exclusions. To better understand wh...

#1373409
My complaint is for Vectren Home Solutions, I called Vectren Gas company to set up my gas service to a house we had just recently bought in August of 2017. Before this I would rent so this is my first house I've owned and paid a gas bill. So I had no idea how the bills...
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Anonymous
Brandon

I have the same problem it better be taken off my account now! I never authorized this 60 insurance each month my bill is not nearly that amount to atart with for one.

PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Thank you for reaching out to us. We know that issues or questions related to billing can be very frustrating. Our account specialists would like to reach out to you to discus...

#1357893
Calling for three days, three different phone numbers. All go in a circle to sane recording which when they call back they immediately disconnect. This company needs to be reported. Class action lawsuit should be pending -------
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Thank you for reaching out to us. We’re sorry to hear about your situation and that we’ve fallen short of your expectations. Our team would like to look into your experience w...

#1353663
I was sent a post card in the mail saying to call 844-203-1824 for customer service, to cancel my plan. When I called the number... no one answered for 48minutes. Meanwhile, I went online and via Chat.. was about to connect with someone named Nikki. She was able to...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good afternoon. We always want to provide our customers with service that meets or exceeds their expectations, so we're sorry to hear about your recent experience with the lon...

I had this insurance through my heating company for 5 years though they changed the name 3 times it that time. I had a power surge and needed a part replaced....they told me my furnace was too old to replace the part and would have to spend 8000 plus dollars to have a...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good morning. We always want to provide our customers with service that meets or exceeds their expectations, so we're sorry to hear about your parents' experience. We would li...

1.0
I didn't like
  • Failed to honor contract and they outright lied about the reason
#1280377

Contact Pivotal Home Solutions

Mailing Address:
Pivotal Home Solutions
1751 W. Diehl Rd, Ste. 200
Naperville, IL 60563
Phone:
(888) 414-2197
More
So my A/C kept blowing the internal fuse. My brother replaced the thermostat, that wasn't the problem I had him take it back off since I have a gas.line running to it, if it's electrical I didn't want a spark happening around a gas line. I called Pivotal and told them...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Hi Tammy. It is my understanding that we have made several attempts to reach out to you. Should you still need our assistance, please call us at 888-801-5057, and a representa...

Anonymous
Anonymous

The account is under husband's name. Billy Minter. My # is (908) 514-0958

1.3
#1277823