I called Nicor Home Solutions because I have a broken pipe that was on the outside of my house going to a catch basin. The water in the pipe did not make it to the catch basin it was going under my foundation.
I bought the plan that (I thought) by reading the flyer will cover any pipes on the outside of my house. NHS sent out a plumber to look at my problem and as soon as they came in they were looking for a way to say it is not covered. They told me that a branchline is not covered. WHAT THE *** IS A BRANCH LINE.
Well they only cover the pipie that is going directly to the city pipes. My line started in the house and went into a catch basin then it gos to the pipes to the city. After several calls I WAS TOLD THAT i SHOULD HAVE READ MY CONTRACT.
Well if I thought that I was going to get the shaft I would have. I thought that I was dealing with a reputable company.
Product or Service Mentioned: Pivotal Home Solutions Protection Plan.
Reason of review: Warranty issue.