Anonymous

Scammers

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Been paying for this for 4 years had never signed up for it ask for my money back they only want to pay back 300 out of 1,100 . I asked them to let me hear the voice recording and they say if they do that i get no money back. So to receive the 300 back i have to sign some type document he thought he could send in email so he asked me for my email i said well dont you have it on file sense i apparently signed up for this he said no its not i laughed and said exactly because i didnt ever request your service.. low life peice of *** company
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2 comments
OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot assist you without any contact information.

If you are still experiencing an issue, or if you have questions, please reach back out to us. Thank you for your cooperation.

OncourseHomeSolutionsCares

Good morning. We are sorry to hear about your experience with us.

When you have a moment, could you please send an email to emailsphs@gmail.com with your contact information so that we can locate your account and have a specialist reach out to you to assist you with your situation? Thank you for your patience and cooperation.

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Anonymous

Unlicensed contractors

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This company sent a contractor to my house and it was a total joke. In there contract they say they use license contractors which I personally checked with my local city building department on the contractor that they sent did not have a license. Buyers beware
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1 comment
OncourseHomeSolutionsCares

Good morning. Please email us at emailsphs@gmail.com with your contact information so an account specialist can be in touch to discuss your situation. Thank you for your cooperation.

Anonymous

Unlicensed contractors

We called for service and the contractor they sent was a joke. The service tech was very dirty looking and the service van was not no name on van. Very rude and 10 minutes after he left it stopped working. I checked with my local city building department and the contractor they sent did not have a license at all . Buyers beware you better check with your local building department and make sure that who they send are licensed. Beware
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3 comments
Guest

These people are scammers 100 percent and they use scab unlicensed companies

OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot assist you without any contact information.

If you are still experiencing an issue, or if you have questions, please reach back out to us. Thank you.

OncourseHomeSolutionsCares

Good morning. We are sorry to hear that you weren't satisfied with your service with our technician.

Could you please send an email to emailsphs@gmail.com with your contact information so that we can locate your account and pass your message to our specialist group? Thank you for your patience and cooperation.

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Sudhir S Bic

Scammers

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We had the worst experience with this company. We canceled our account more than a year ago but continued to receive bills. When we called again today asking for an explanation, the customer representative was the worst representative we have ever interacted with. She started making up stuff and an unreasonable explanation that the service was cancelled by us last month and not a year ago. When the truth is we called last month to ask for an explanation of why we are still receiving bills. Their customer representatives are also biased, so you better be prepared to experience services accordingly. If you have a choice to go somewhere else, then go there. This company shouldn't even be in the business.
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Reason of review:
Poor customer service

Preferred solution: Stop bothering us; Start communicating honestly within your organization and with your customers;

2 comments
OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot assist you without any contact information.

If you are still experiencing an issue, or if you have questions, please reach back out to us. Thank you.

OncourseHomeSolutionsCares

Good afternoon. We are sorry to hear about your experience with Pivotal Home Solutions.

Could you please send your contact information to emailsphs@gmail.com so that an account specialist can be in touch to discuss your situation? Thank you for your patience and cooperation while we work to resolve this matter.

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Tammy M Wga
map-marker Phenix City, Alabama

More issues

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Once again I have been screwed buy this company. After finally getting my thermostat in my husband called to get the HAVAC unit looked at.

He received a phone call saying the tech would be here yesterday between 1&5 pm. I sat here all day, around 3 on my husband called to get an update. Turns out there was no tech coming. Apparently Pivotal doesn't even have any A/C companies under contract in my area.

WTH!!! First I sit here all day for no reason. Then I find out I'm paying for A/C coverage I can't use.!!!! Then they tell my husband we can get someone from my area to fix it and they will reimburse me.

The point of having this coverage is so I don't have to pay for stuff out of pocket. What is the point of having it if I have to.pay for my own repairs anyway

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Reason of review:
Bad quality
1 comment
OncourseHomeSolutionsCares

Good afternoon. Could you please send an email to emailsphs@gmail.com with your contact information so that our account specialist team can be in touch with you to discuss your situation? Thank you for your patience and cooperation while we work to resolve this matter.

Anonymous

SCAMMERS

We have paid Guardian Care, offered by Columbia Gas of MA for dozens of years. No notice that they sold this to Columbia Home solutions... 400.00 Annual. Used once many years ago. Now Seniors and gas hot WATER HEATER HAS A PROBLEM. HAVE FILE AND NUMBER, THEY COME OUT AND TELL US NEW HOT WATER HEATER REQUIRED, $2300.00!!!!!! CALL FIND OUT COLUMBIA GAS DOES NOT OWN THEM. REFUSE TO LET ME SPEAK WITH MANAGER AT THIS COLUMBIA HOME SOLUTIONS!!!!! SOO TWO SENIORS GO TO HOME DEPOT BUY HOT WATER HEATER, 400.00 AND INSTALL. ***
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Cons:
  • Being charged for something i never consented to
  • Shoddy customer service
2 comments
OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot assist you without any contact information.

If you are still experiencing an issue, or if you have questions, please reach back out to us. Thank you.

OncourseHomeSolutionsCares

Good morning. We are sorry to hear that you aren't satisfied with your services with us.

Could you please send an email to emailsphs@gmail.com with your contact information so an account specialist can be in touch to discuss your situation? Thank you for your patience and cooperation while we work to resolve this matter.

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Anonymous

Beware beware

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This company is a joke. Beware they use scab contractors and most of them are not licensed in the city’s they service. Make sure you call your local building department and check before they send anyone to your house.
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Reason of review:
Not as described/ advertised
2 comments
OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot assist you without any contact information.

If you are still experiencing an issue, or if you have questions, please reach back out to us. Thank you.

OncourseHomeSolutionsCares

Good morning. We are sorry to hear that you aren't satisfied with our services at Pivotal Home Solutions.

Could you please send an email to emailsphs@gmail.com with your contact information so that an account specialist can be in touch with you to discuss your situation? Thank you for your patience and cooperation.

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Anonymous

SCAMMERS

https://www.yelp.com/biz/columbia-home-solutions-naperville
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Loss:
$2300
Cons:
  • Unlicensed plumbing
  • Customer service response to problem
  • Being charged for something i never consented to
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
OncourseHomeSolutionsCares

Good morning. We are sorry to hear that you aren't satisfied with your services with us.

Could you please send an email to emailsphs@gmail.com with your contact information so an account specialist can be in touch to discuss your situation? Thank you for your patience and cooperation while we work to resolve this matter.

Anonymous

Unathorized fee on my Gas Bill from Vectren Home Solutions

My complaint is for Vectren Home Solutions, I called Vectren Gas company to set up my gas service to a house we had just recently bought in August of 2017. Before this I would rent so this is my first house I've owned and paid a gas bill.

So I had no idea how the bills would look like each month if they would be high or low. Winter came bills were at least 100$ for a small 2 bedroom house, Then in the summer when I didn't use the gas at all my bills were still high . So one day I look at my Vectren Bill and it has a balance of $100.00, and I'm asking my self how can I get that much on my bill if I don't use the gas at all. I Look at my bill and notice a Vectren third party fee, I called Vectren and asked them about my bill.

Lady on the phone said "you only have a balance of $30.00 with us, the rest is for other services which we are not responsible for". I asked her who is responsible for this and how did I end up with this. They didn't answer any of my questions they basically said they can't help me with anything I would have to call Vectren Home Solutions. It took me two days to get a hold of someone, and I asked them how did I end up with this on my bill.

They said when you call to set up your gas service they offer that to you and the confirmation is some mail they send to the address provided which shows what the service is for. Which I never received. Manager called me one week later and played the call for me, when I asked her if she could email it to me so i can listen to the entire call. Because my question was how did I get to them, I never called them to ask for their service and Vectren Gas Company says they don't offer that service.

The manager fast forwarded the recorded call, I didn't get to listen to the entire call. But she did play the part where a lady is asking letting me know about the insurance which I would only answer okay..? but with a doubtful voice, because I wasn't sure what they were talking about. I never said yes to this service and I still ended up with this on my bill for the past year.

I politely asked for a refund because I was not aware of this service. The lady on the phone told me no its only so much a month, Making it seem as if it was a couple cents for me to be asking for a refund. I asked her is it alot for your company? she said no but we can't refund you anything.

For me its alot, I told her I can barely afford to pay my bills and child care. I'm very upset at this company and at Vectren for not informing me about this service.

The worst part is that you do not even know who to call with any questions about this. Vectren Gas Company doesn't want to be involved in it, they will just tell you to call 800536**** and then whomever answers can't show any type of proof that you signed up for this, And basically ignore you let you talk and will not give you any answers.

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7 comments
Guest

SCAM ALERT...Pivotal Home Solutions doesnt deliver!!!!!

Guest

Same happened to me complete scam.

Guest

I have the same problem it better be taken off my account now! I never authorized this 60 insurance each month my bill is not nearly that amount to atart with for one.

OncourseHomeSolutionsCares
reply icon Replying to comment of Guest-1567868

Thank you for reaching out to us, Brandon. Our account specialists would like to reach out to you to discuss your account with you more in-depth.

Could you please send your contact information to emailsphs@gmail.com so we can be in touch? Thank you for your cooperation.

OncourseHomeSolutionsCares
reply icon Replying to comment of Guest-1567868

Good morning. Unfortunately, we cannot get in touch with you without any contact information.

Please reach back out to us if you still need assistance. Thank you.

OncourseHomeSolutionsCares

Thank you for reaching out to us. We know that issues or questions related to billing can be very frustrating.

Our account specialists would like to reach out to you to discuss your situation more in-depth.

Could you please send your contact information to emailsphs@gmail.com so we can be in touch? Thank you for your cooperation.

OncourseHomeSolutionsCares
reply icon Replying to comment of OncourseHomeSolutionsCares

Good afternoon. Unfortunately, we cannot get in touch with you without any contact information.

Please reach back out to us if you still need assistance. Thank you.

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Anonymous
map-marker New England, North Dakota

Scam Alert!!!!

I paid for over a year for the heating repair & maintenance plan ($29.90mo), then my boiler didn't work. Pivotal sent out a contractor (Martel HVAC) here in MA that looked at the boiler and told me that it required a new gas valve & assembly.

After dealing with the terrible contractor for a few weeks on what was going on with getting the parts and them telling Pivotal that I had an old boiler that was hard to get parts. I was then told that Pivotal doesn't approve "universal parts" and that I should replace my old boiler (18-years old). I believe that most people would accept this and pay $$$$$$ for a new boiler, but I had people tell me that a cast iron boiler can last 30+ years. I looked at my repair manual for the boiler and googled the original parts and found that I could buy them online no problem!

Also found that the so called "universal part" was made by Honeywell, which made the original part. (Honeywell just grouped the same model boilers with different BTU's...all the same),,,but didn't matter because the original parts were still available.

So the contractor told Pivotal that I needed a new boiler and Pivotal told me that they agreed with the contractor. I told them that's BS and sure they will make $$$$ off me and Pivotal pays just $400. So I called my own HVAC guy that came out for $130 and told me he could get the part and that the boiler should last a long time, BUT HERE IS THE KICKER.......ALL HE HAD TO DO WAS CLEAN THE FLAME SENSOR!!!

I HAD HEAT!!!!!!!!!!!!!!!!!!!!!!!!! BUT I WAS OUT $130 & ALL THE MONEY I PAID PIVOTAL, WHICH PIVOTAL DIDN'T CARE AND DID NOTHING FOR ME.

On top of it all when I canceled they told me I just paid for the money 3 days early and that I would be billed for the next month because its part of the contract. I had been trying to get my boiler working for the last 29-days and this it what I had to deal with from Pivotal.

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1 comment
OncourseHomeSolutionsCares

Good afternoon. We are sorry your experience did not meet your expectations.

Could you please email us at emailsphs@gmail.com with your contact information so we can be in touch to discuss your situation? Thank you for your patience and cooperation.

joann r Kbv

no heat

Why are you not answering the phone. i have been on hold for more than 10 minutes
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Reason of review:
Poor customer service
3 comments
OncourseHomeSolutionsCares

Good afternoon. If you are still having trouble reaching us by phone, please feel free to email us at emailsphs@gmail.com, or visit us online at https://www.yourhomesolutions.com to speak live with a customer service representative who will be able to assist you. Thank you for your patience and cooperation.

OncourseHomeSolutionsCares

Good morning. Unfortunately, our call center may experience long hold times due to weather emergencies.

If you find you are still having trouble reaching us by phone, you can also visit us online at https://www.yourhomesolutions.com to chat with a customer service representative. Thank you for your patience and cooperation.

OncourseHomeSolutionsCares

Good morning. Unfortunately, there are times when our call center experiences high call volumes due to weather emergencies.

If you are still having trouble reaching us by phone, you can also chat with a customer service representative on our website at https://www.yourhomesolutions.com. Thank you for your patience and cooperation.

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sylvester m Sbk
map-marker San Diego, California

Dangerous Company

1154**** is my cancellation #. After 2 years of payment they gave me every excuse to avoid paying my claim. Their refusal put my family life in danger. Pivotal Home solution is a huge SCAM, Save your money.Their agents are good for 2 things, selling you the product and denying your claims. Gas leak was my claim, their excuse for refusal of my claim was- pipe was not installed properly. The plumber they used gave them this false information, same plumber came back next day and fixed the issue and charged me $305 CASH. Pivotal Home solution is good for collecting your payments and making profit, they don't care nothing about your family's safety. I cancelled my account with Georgia Natural GAS company and Pivotal Home Solution, hope this message help save your family's life.
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Loss:
$305
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot help you without any contact information.

Please reach back out to us if you have any questions or concerns. Thank you.

OncourseHomeSolutionsCares

Good morning. We are sorry to hear that your experience with us did not meet your expectations.

Could you please email us with your contact information so our account specialists can be in touch to discuss? Thank you for your patience and cooperation.

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Anonymous
map-marker Worcester, Massachusetts

Very poor customer service.

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I have been trying to call the company for 2 weeks and they never pick up. I'm done dealing with this company.
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2 comments
OncourseHomeSolutionsCares

Good morning. We are sorry to hear we did not meet your expectations.

Could you please send an email to emailsphs@gmail.com with your contact information so we can pass your message over to our account specialist group for review and assistance? Thank you for reaching out to us, and thank you for your cooperation and patience!

OncourseHomeSolutionsCares
reply icon Replying to comment of OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot help you without any contact information.

Please reach back out to us if you have any questions or concerns. Thank you.

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Leigh A Kwd
map-marker Naperville, Illinois

SCAM FRAUD ALERT

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I had this insurance through my heating company for 5 years though they changed the name 3 times it that time. I had a power surge and needed a part replaced....they told me my furnace was too old to replace the part and would have to spend 8000 plus dollars to have a new furnace put in. I had no choice as they left me without heat and hot water for a month. Refusing to pay anything toward the fix. I later learned after I replaced unit from my home owner insurance that the part was indeed replaceable but at that point it was too late. I already paid the 8000 dollars to replace a furnace that was repairable. Pivotal home solutions had no problem insuring me for this furnace that was too old for repair. They had no problem taking my money all these years but when I needed this issues resolved they only offered me 250 dollars for not being able to repair my issue. I read other reviews on yelp and such that say the same thing. They try to get you to buy a new heating unit and tell you yours is too old to repair when it is fine. Biggest scam ever! Preying on elderly..my parents.
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Loss:
$8000
Cons:
  • Failed to honor contract and they outright lied about the reason
Reason of review:
Poor customer service

Preferred solution: 1000 dollars to cover the part they could have fixed but refused

1 comment
OncourseHomeSolutionsCares

Good morning. We always want to provide our customers with service that meets or exceeds their expectations, so we're sorry to hear about your parents' experience.

We would like to look deeper into the issue, so could you please send us a direct message with your parents' contact information? Thanks for sharing your concerns with us.

Anonymous
map-marker Naperville, Illinois

Bad customer service via phone call

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I was sent a post card in the mail saying to call 844-203-**** for customer service, to cancel my plan. When I called the number...

no one answered for 48minutes. Meanwhile, I went online and via Chat.. was about to connect with someone named Nikki. She was able to help me online by cancelling my plan.

After my via “chat” was over... someone one finally answered the phone after 55minutes on hold. I asked to speak to a manager so I could file complaint over the long holding period. The lady took my name and number and placed me back on hold..

never to pick up the call again. Very poor customer service. I’m glad I was able to cancel my plan.

And thankful I never needed there service... bc I have a feeling they wouldn’t be able to help in an emergency situation.

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Reason of review:
Poor customer service
4 comments
Guest

real bad customer..on hold with 2 phones and they choose not to answer

OncourseHomeSolutionsCares

Good afternoon. We always want to provide our customers with service that meets or exceeds their expectations, so we're sorry to hear about your recent experience with the long hold time.

We would like to look deeper into the issue, so could you please email us at emailsphs@gmail.com with your contact information so we can be in touch? Thanks for sharing your concerns with us.

OncourseHomeSolutionsCares
reply icon Replying to comment of OncourseHomeSolutionsCares

Good morning. Unfortunately, we cannot get in touch with you without any contact information.

Please reach back out to us if you still need assistance. Thank you.

Guest
reply icon Replying to comment of OncourseHomeSolutionsCares

No you dont..

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