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I have the top tier policy for my outside sewer/water/gas/electric lines. When I purchased the policy (which is endorsed by my energy supplier, Eversource), the rep assured me that as long as nothing is broken due to negligence, and as long as I don't try to replace...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares
Pivotal Home Solutions Verified Representative

Good evening. Thank you for reaching out to us. We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation. Could you please ...

#1133159
I have an older, sears furnace, that only requires the thurmo pile, and gas control. 3 years ago, the gas control was replaced, and thurmo pile, later on I had a full clean up of the furnace. Its such a good furnace that when I asked should I upgrade, I was told its...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 855-890-2...

#1102022
I enrolled in complete home maintenance when called for service you are told no service contractos in area. They authorize you to get own contractor then try to get repair covered. Have to have ur tech call there tech. Was then told stove not necessary appliance. Save...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 855-890-2...

1.0
#1100341
I moved residences in July of 2015 and called Vectren to make applicable address change. All was well, fast forward to NOW when I recently had issue w/ my Vectren service being disrupted and I was told by a Vectren rep that I opted into the THIRD PARTY warranty from...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 855-890-2...

PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

1.0
I didn't like
  • Being charged for something i never consented to
#1090799
I called to cancel this home solutions service that I didn't sign up for when I purchased my home almost a year ago. I was excited that our gas bill would be going down since it was summer and all of a sudden I see it's still way over a hundred bucks and was shocked...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 855-890-2...

Apparently I've been scammed by these people. Never heard of them. I need help to get my money back. I am an elderly person with disabilities and can't afford to lose any money. How do I go about getting these crooks out of my account. $6.95 today, How much will they...
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Anonymous
Anonymous

Wow!! Just noticed my account has also been debited for over 2yrs. Never heard of this company. I have tried twice now to get them on phone and have not gotten anyone. SCAM!!

rollo2016
rollo2016

Contact your bank immediately and tell them this charge is fraudulent. They can close out your account if necessary and create a new one. Any number of reasons for this, but y...

#1041819
I have been a customer of Nicor for the last 20 years, I have Fixed Bill, Maintenance Agreement covering various equipment according to which if the equipment cannot be fixed, they will reimburse the purchase of a new equipment unto $400. Well, my clothes washer broke...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 888-414-2...

#996201
Addition to original Review: This company in 2011 was named: "SERVICE PROTECTION GROUP" in Naiperville, ILL. they have changed names several times to what it is now: "PIVOTAL HOME SOLUTIONS" P.O.BOX 5370 Naiperville, ILL. 60567. If you will carefully read their...
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Anonymous
Terry

Thank you Kathleen, I am so happy that there are people out there that will speak out about this ripoff organization, these people are making a large fortune off the general p...

PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 888-414-2...

1.0
I didn't like
  • Charge annual fees after cancelled in 2012 failure reimburse
#989309
This company talked me into joining their scam group in 2010 by telling me they were associated with our local gas & electric company, LG&E, so I thought they were credible. In the fall of 2011 LG&E disconnected my Gas service due a gas leak. I called the company then...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 888-414-2...

Unbeknownst to me, my service contract through Nstar was supposedly automatically transferred to Pivotal. The letter I got from Nstar said I should contact Pivotal Solutions about their service. I was not planning to renew my service as I wasn't happy with the Nstar...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 888-414-2...

#972249