Pivotal Home Solutions

I scheduled a maintenance appointment, and had someone else, waiting for the maintenance tech, no show. They never scheduled the appointment after waiting all day.

Then we rescheduled, tech called I missed the call and called back with 3 minutes, the tech said I cancelled your appointment you need to reschedule. I said we had been waiting all day, and I call you back asap. I said to the tech you just did not want to do the service call any way, I said I would be called the center,and he said good luck on it. I called, and he was right I receive poor service, foreigners with broken language who thought it was funny.

And they rescheduled me. Again no show.

I called and asked for a manager, no response it's been 4 months. I can not look for another provider.

IF I COULD RATE THIS COMPANY 0 STARS I WOULD. THIS COMPANY IS A TOTAL SCAM.

THEY CAME OUT TO CHECK OUR AC UNIT AND THE TECHNICIAN TOLD US THAT WE NEEDED A NEW UNIT BECAUSE THE UNIT WE HAD WAS OLD. WE PURCHASED A BRAND NEW 11K UNIT FROM PIVOTAL. A CARRIER. THE UNIT WAS INSTALLED 2 WEEKS AGO AND ALREADY A BRAND NEW 11K UNIT IS BREAKING DOWN.

I HAVE CALLED THIS COMPANY MULTIPLE TIMES TO HAVE A TECHNICIAN COME OUT TO REPAIR IT. THEY HAVE SENT A TECHNICIAN TWICE WITHIN THE 2 WEEKS WE HAVE HAD THE UNIT. THE TECHNICIAN WAS SUPPOSED TO RETURN TODAY TO REPAIR THE UNIT AND ONCE AGAIN THE TECH DID NOT COME OUT STATING THAT HE HAS TO GET THE PART. THIS IS SUPPOSE TO BE A BRAND NEW UNIT SO WHY IS IT CONTINUOUSLY BREAKING DOWN.

I HAVE A SON WHO HAS SEVERE ASTHMA AND IT IS HOT WHERE I LIVE. I SHOULD NOT HAVE TO CONSTANTLY CALL FOR A BRAND NEW AC UNIT THAT HASN'T EVEN BEEN IN MY HOME FOR 4 WEEKS. IT SHOULD NOT BE BREAKING DOWN. ALL I WANT IS MY MONEY BACK SO I CAN GO WITH A LEGIT COMPANY THAT DOESN'T SELL THEIR CUSTOMERS FAULTY UNITS AND DOESN'T REPAIR THEM WHEN THEY BREAK DOWN.

PLEASE DO NOT PURCHASE THIS HOME WARRANTY OR ANYTHING ELSE FROM THIS HOME WARRANTY COMPANY.

THEY ARE TOTAL RIPP OFFS AND SCAMMERS AND I HAVE LET THE NEWS REPORTERS KNOW WHAT IS GOING ON SO THAT NO ONE ELSE HAS TO GO THROUGH WHAT WE ARE EXPERIENCING NOW. RESEARCH AND DO YOUR HOMEWORK BECAUSE ALL THIS COMPANY WANTS IS YOUR MONEY.

Pivotol over charges for their services, you get horrible customer service when you call them. You are either on HOLD or get transferred around and then the call is disconnected.

They NEVER have a service provider in your area, so you are left to find someone to do the repairs. Then you have to wait 4-6 weeks to get reimbursement after providing all relevant documents required. It is RIDICULOUS! I will NEVER use this company again.

There was a time before when it was NICOR services that you could call and get service right away. Since changing over to PIVOTOL it has been a total NIGHTMARE!!

DO NOT USE THIS COMPANY. THEY ARE THE WORST AND CHARGED TOO MUCH FOR DOING NOTHING!!

I tried to cancel my service and got nothing but arguments about how great my plan was the guy would not listen to me, I decided to change when I got stood up on July 7th and wasted a whole day waiting for my call for air conditioner cleaning, I looked at my bill and found out I was paying 140 dollars a month to much compared to a top-rated home warranty company. Needless to say, I have a top-rated company now not a company that has a 1.1 rating on a 1 to 5 scale with 5 being the top rating. If you use Pivotal watch your bill and compare it to the top 5 companies you will save money and get better service on the phone and with the contractors.

Unauthorized charges

Pivotal Home Solutions has been charging us $15.95 per month for 36 months. This was noticed today on our Nicor bill.

We called the company, which we had never heard of before, and explained the situation. We had never contracted with them. They said that they sent us messages through email which we never received. When we asked for the email address, it was wrong.

They have taken almost $600 from us. They were charging us for an annual inspection on the furnace and air conditioner. This is some thing that we do every year and for the last three years we have paid for it. We asked them to reimburse us for those invoices which would amount to about $300 and they refused to do that as well.

This is one of the biggest scams that Ive ever heard of.

We are senior citizens and cannot afford to lose that money. We were on the phone with them for over an hour and they absolutely refuse to give out names or to transfer you over to a supervisor.